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Property owners faqs

Maximize your investment potential

Our expertise includes residential rental properties, multi-family units, & property aquisitions. Whether you own a single-family home, an apartment complex, our experienced team is equipped to handle all aspects of property management. Ensuring that both property owners and tenants receive the highest level of service and satisfaction.
  • Local Expertise – We know Charlotte neighborhoods, rental trends, and what tenants want.
  • Fast Maintenance Response – Keep tenants happy and protect your investment with timely repairs.
  • Thorough Tenant Screening – Reliable tenants for peace of mind and consistent income.
  • Clear, Consistent Communication – Transparent reporting and regular updates keep you informed.
Tenant Pricing

Property owner faqs
  • <strong><span class="display-font" style="color:inherit;display:inline-block;">HOW DO I GET A PROPERTY OWNER ACCOUNT?</span></strong>

    Don't have an Account? Signing up is easy, fast and secure. Signup to receive a login account.

    1. This information will be sent to your property manager. Your property manager will activate your account and send you your login information.
    2. Please contact your management office at (704) 593-1102 if you have further questions.
  • At Charlotte Property Management & Rental Services, we manage a diverse range of properties to meet the needs of our clients. Our expertise includes residential rental properties, multi-family units, and commercial real estate. Whether you own a single-family home, an apartment complex, or a commercial space, our experienced team is equipped to handle all aspects of property management. We aim to provide customized solutions tailored to each property type, ensuring that both property owners and tenants receive the highest level of service and satisfaction.

    • Unlike other property management companies, we prioritize transparent communication and build strong relationships with both property owners and tenants.
    • whether you're looking for
    • tenant placement,
    • maintenance support,
    • or financial reporting.
    • We believe in protecting your investment while fostering a thriving community that tenants love to call home. Partner with us to experience a reliable and responsive property management service that truly puts you first.

    Unlike other property management companies, we prioritize transparent communication and build strong relationships with both property owners AND tenants. Effective management involves keeping abreast of market trends to maximize rental income while also addressing the needs of tenants to foster long-term relationships. Furthermore, property owners often engage in regular maintenance and improvements to enhance the value of their investments over time. Ultimately, successful property ownership requires a blend of financial acumen, legal knowledge, and interpersonal skills to create sustainable growth in an ever-evolving market.

  • Property Types We Manage

    What types of properties do you manage?

    We specialize in managing a wide range of residential rental properties in Charlotte, including:

    • Single-family homes
    • Condos and townhomes
    • Duplexes and small multi-unit properties
    • Investment and income-producing properties

    Our systems and experience allow us to tailor our management approach to the unique needs of each property and owner, whether you’re managing your first rental or a growing portfolio.

    We manage a diverse range of properties to meet the needs of our clients. Our expertise includes residential rental properties, multi-family units, and commercial real estate.

    Whether you own a single-family home, an apartment complex, or a commercial space, our experienced team is equipped to handle all aspects of property management. We aim to provide customized solutions tailored to each property type, ensuring that both property owners and tenants receive the highest level of service and satisfaction.

  • Reliable Tenant Placement That Reduces Risk

    Placing the right tenant is one of the most important factors in long-term rental success. Our tenant placement process is designed to reduce risk, protect your property, and minimize turnover.

    How do you ensure reliable tenant placement?

    We use a thorough and consistent screening process that includes:

    • Comprehensive background checks
    • Credit and income verification
    • Rental history and landlord references
    • Employment verification
    • Compliance with all fair housing laws

    In addition, we personally show your property in person to prospective tenants. This hands-on approach allows us to better assess tenant interest, answer questions accurately, and ensure your property is presented professionally.

    Our tenant placement process is thorough and systematic, designed to attract quality tenants. We utilize comprehensive marketing strategies, conduct extensive background checks, and assess potential tenants' financial stability and rental history.

    By carefully screening applicants, we aim to minimize risks and ensure that only responsible tenants are placed in your property. Our goal is to create a harmonious living environment while maximizing your rental income and minimizing vacancy periods.

  • Proactive Maintenance That Protects Your Investment

    Well-maintained properties attract better tenants, command higher rents, and experience fewer costly emergencies. Our proactive maintenance strategy focuses on prevention, fast response times, and quality workmanship to protect your property’s value over time.

    What maintenance services do you provide?

    We coordinate and manage a wide range of maintenance services, including:

    • Routine maintenance and repairs
    • Emergency maintenance response
    • HVAC, plumbing, and electrical coordination
    • Preventative maintenance programs
    • Vendor management and quality control
    • Move-in and move-out inspections

    Tenants can easily submit maintenance requests, allowing us to address issues quickly before they escalate. Property owners are kept informed every step of the way, with transparency and accountability built into our process.

    We provide full-service property maintenance coordination designed to protect your investment and keep tenants comfortable, without unnecessary costs or delays.

    Our maintenance services include:

    ✔ Routine & Preventative Maintenance

    • HVAC servicing and filter replacements
    • Plumbing repairs (leaks, clogs, fixtures)
    • Electrical issues (outlets, switches, lighting)
    • Appliance repair or replacement coordination
    • General wear-and-tear repairs

    ✔ Emergency Maintenance (24/7 Response)
    We respond promptly to urgent issues such as:

    • No heat or air conditioning
    • Water leaks or flooding
    • Electrical hazards
    • Security or habitability concerns

    ✔ Vendor Management & Quality Control

    • Licensed and insured vendors
    • Competitive pricing
    • Work verification and follow-up
    • Owner approval for repairs over agreed thresholds

    ✔ Property Inspections

    • Move-in and move-out inspections
    • Periodic occupancy checks
    • Documentation with photos when appropriate

    ✔ Maintenance Requests & Communication

    • Tenants submit requests through our system
    • Clear communication with owners
    • Transparent invoicing and reporting

    What we don’t do

    To keep expectations clear, we do not typically cover:

    • Cosmetic upgrades unless owner-approved
    • Improvements unrelated to habitability
    • Owner-preferred vendors unless coordinated in advance

    Owner Control & Cost Transparency

    Owners set maintenance spending limits, and we never perform non-emergency repairs beyond that threshold without approval. Our goal is to preserve property value while controlling expenses.